Careers at The Shaw - Shaw Festival Theatre

Careers at
The Shaw
Assistant Manager, Sales and Box Office

Assistant Manager, Sales and Box Office

The Shaw Festival requires an Assistant Manager, Sales and Box Office to assist in managing the daily ticketing operations. Reporting to the Box Office Manager, and working closely with the Sales teams, the successful candidate will have the ability to foster a consistently positive and healthy team environment that supports professional customer service while ensuring that ticket and ancillary sales targets are met. Excellent leadership and interpersonal skills are essential and this position requires a proven ability to promote communication, respect, adaptability and unity.

Responsibilities include:

  • Assisting in the training, performance management and supervision of all Sales staff to ensure sales targets are hit and excellent customer service is provided.
  • Assisting in implementing and monitoring the sales and incentive programmes.
  • Monitoring call volumes and in person sales to ensure efficient service for our patrons.
  • Responding to and assisting with solutions to patron concerns, both those received directly from patrons, as well as those received through other departments.
  • Providing ticket services to Shaw Festival company and coordinating partner ticket programs.
  • Creation and maintenance of staff support materials
  • Running, inputting and distributing sales and staff reports as required by the Box Office.

Previous management or supervisory experience, post-secondary education or equivalent experience is required. Knowledge of a ticketing system, and experience in an Arts or non-profit environment is preferable. Call centre and customer service experience would be an asset. Evening and weekend work will be required.

If you meet the above requirements and are interested in this position please forward your cover letter and resume prior to Friday, February 23, 2018 at 5:00 pm.

Director Human Resources
Email: dlg@shawfest.com

We thank all applicants in advance for their interest, however, only those selected for an interview will be contacted.

Thank you for your interest in the Shaw Festival

As one of the world’s leading theatre companies, The Shaw is dedicated to increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and recruiting of board members. The Shaw is committed to a future when our theatres are inclusive of all peoples, fully reflective of our diverse communities.

As such, the Shaw Festival is an equal opportunity employer committed to a barrier free recruitment and selection process.

In accordance with Accessibility for Ontarians with Disabilities Act (AODA), please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

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