Seasonal Positions: Full-time (35 hrs/wk) April–October 2025, followed by part-time (15–25 hrs/wk) October–December 21, 2025. Must be available to work days, evenings and weekends.
Hourly Rate: $20.93 /hr
The Shaw Festival is a large, not-for-profit theater company dedicated to providing high-quality productions to our audience. We are looking for friendly and customer-focused Box Office Representatives to join our team. As a Box Office Representative, you will play a key role in providing exceptional service to our patrons and supporting the operations of our box office.
Key Responsibilities
• Provide friendly and professional customer service both over the phone and in person.
• Process ticket sales, exchanges, and refunds in a timely and efficient manner.
• Assist patrons with bookings, show schedules, and general information.
• Promote upcoming performances, special events, and membership programs.
• Contribute to creating a positive and welcoming environment.
• Handle cash, credit card transactions, and tickets accurately.
Qualifications
• Previous sales or customer service experience is an asset.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Comfortable with handling cash and processing transactions.
• Proficiency with computer systems and basic office software.
• Must be flexible and able to work days, evenings and weekends.
• Strong attention to detail and organizational skills.
Interested applicants should submit a cover letter and resume prior to 5pm, March 21, 2025 to:
Attention: Director Human Resources
Email: [email protected]
Shaw Festival Theatre: 10 Queen’s Parade, Box 774, Niagara-on-the-Lake, ON L0S 1J0 Canada
We thank all applicants in advance for their interest in the position, however, only those selected for an interview
will be contacted.
Discover more about working at the Shaw Festival by visiting our Welcome Website at welcome.shawfest.com
As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid. In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.
We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.
