Accessibility - Shaw Festival Theatre


We are committed to serving people with disabilities who use assistive devices.

We will ensure that our staff are trained and familiar with various assistive devices that may be used by patrons with disabilities while attending our facilities (ie. wheelchairs, walkers, canes, assistive listening devices).

  • Accessible seating: We are committed to providing an exceptional experience for all patrons, and we offer special access seating at the Festival, Royal George and Studio Theatres. Patrons should advise the Box Office Representative when they order tickets if they will need any assistance during their visit. Patrons using a wheelchair should arrive 30 minutes prior to the performance. To book special access seating please contact the Box Office at 1-800-511-7429.
  • Parking: There are four (4) on-site accessible parking spaces available for patrons with disabilities at the Festival/Studio Theatres.
  • Wheelchair accessible washrooms: There are wheelchair accessible washroom facilities at the Festival, Royal George and Studio Theatres.
Festival Theatre

The Festival Theatre orchestra seating is at street level. If you have mobility issues, wheelchair-accessible seating is available at the back of the orchestra, there is a long flight of stairs leading to the front of the orchestra section. The balcony section is up three flights of stairs (a total of 40 steps) with NO ELEVATOR ACCESS. Once inside the balcony there are a few stairs down to your seat. Wheelchair-accessible washrooms are available on the street level at the Festival Theatre.

Royal George Theatre

If you have mobility issues, the Royal George Theatre features special access seating available upon request. The Royal George orchestra level seating is four steps above street level. There is also a flight of stairs (14 steps) up to the balcony and another small flight of stairs to your seats. Access to the basement bar and lounge can only be reached by going down 17 steps (NO ELEVATOR ACCESS). There is an automatic wheelchair lift located near the front entrance doors. Ask staff for assistance to use the lift. A wheelchair-accessible washroom is behind the retail store next door to the Royal George Theatre, accessible only from outside the shop. We ask patrons using wheelchairs to arrive at least 30 minutes prior to the performance for assistance.

Jackie Maxwell Studio Theatre

The Jackie Maxwell Studio Theatre has special access seating and wheelchair-accessible washrooms are available. If you have mobility issues, please be aware that inside the Jackie Maxwell Studio Theatre there is a flight of stairs to reach most seats.

We would like everyone’s visit to the theatre to be enjoyable, memorable and accessible.

When booking tickets, let the Box Office know if we can offer any assistance during your visit and please arrive at least 30 minutes prior to the performance.

Read The Shaw's AODA Policy

For more information about accessibility throughout the Niagara Region, visit

Traveling with a senior or someone with special needs? Click here to learn about customized support for your visit to Niagara-on-the-Lake.

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