Ticket & Seating Info - Shaw Festival Theatre

If you lose your tickets or in the event that they have not arrived by mail or email, you can contact the Box Office and we can resend them to you. Tickets can be reprinted at any time, including on the day of the performance.

We do not offer Rush seating; however, you can check with a Box Office representative on the day of the performance to see if there are any promotions you would be eligible for.

Tickets may be exchanged for another performance during the 2023 Season (subject to availability) at least 24 hours before the performance. Any difference in price will be charged accordingly. Prices based on price of tickets at time of exchange. A fee of $4.50 per ticket will apply.

Friends Exchange Benefit: Tickets ordered by Friends up to January 31 may be exchanged once for an equivalent section and performance type at no additional cost. Exchange fees are waived and new tickets will not be subject to changes in pricing. Any upgrades (better seating or different performance types) will benefit from early booking prices. This benefit is valid on the first exchange for each ticket and is subject to availability.

We require-for the safety of other patrons and our artists - that patrons who are unwell stay home and contact the Box Office to reschedule their visit to The Shaw. Exchange fees will be waived for all cases for illness.

All prices are in Canadian dollars. We accept American currency but any change will be given in Canadian dollars.

If a show is sold out we suggest calling the Box Office to check availability as the performance date gets closer. Patrons are able to make exchanges right up until 24 hours before the performance so something may become available. A waiting list is available for Friends at the Supporting level ($200-399) and above. Friends can add their name to the Advanced Wait List prior to the day of the performance. If seats become available, the Box Office will contact you. Unfortunately there is no guarantee that any tickets will become available for a performance.

A Friend of the Shaw Festival is someone who is dedicated to maintaining The Shaw’s long tradition of theatrical excellence by going above and beyond. Many of our patrons recognize that the price of a ticket doesn’t cover the full cost of presenting a production here at The Shaw and choose to add to their support of this Festival by making an annual charitable donation. We are grateful to this amazing group of Friends (formerly called Members) and recognize their generosity through a membership program which provides certain benefits, or privileges, based on the level of support.

No. In order to access your personal ticketing account, the person attempting to make changes would need to have permission from the account holder. This is to protect your privacy and information. For further information please contact the Box Office.

Unfortunately, the Shaw Festival is currently unable to take group orders. For more information please contact [email protected]

Please read our Duty of Care.

Masks are no longer required in our theatres. Wearing a mask is optional but highly recommended, though the choice remains at the discretion of the individual, as their own comfort and concern dictate.

Please arrive no earlier than one hour prior to the performance on the Festival Theatre grounds.

Please arrive no earlier than 30 minutes prior to the performance on the Royal George Theatre grounds.

For indoor performances casual or dress clothes are perfectly acceptable. It would be a good idea to bring a sweater or a shawl with you, in case you find the air conditioned theatres to be a bit cool.

For outdoor performances to make your experience more comfortable please consider bringing the following items: pillows, blankets, sweaters, wraps, bug spray, comfortable shoes – whatever you think will enhance your comfort level.

The theatre’s policy is that tickets must be purchased for any child attending a performance, and children must be seated with a parent. Babes-in-arms are not permitted in the theatres. Please contact the Box Office and speak with one of our representatives regarding the content and length of the production to determine if it seems suitable for your child. Should your child become restless during the performance, management may ask you to leave the theatre.

We invite you to take photos pre-show, at intermission and post-show, but kindly tuck your camera away during the performance. Feel free to share your experience by tagging our social media accounts and using #SHAREYOURSHAW.

Please do not bring food into our venues. A bar will be set up for both indoor and outdoor performances so you can enjoy your favourite refreshments.

Yes. There is no elevator to the balcony at the Festival or Royal George. Please advise the Box Office representative when ordering your tickets if you, or a member of your party, has concerns about accessibility.

Yes, all Shaw Festival theatres are equipped with Sennheiser Infrared Assistive Listening Systems. Assistive listening devices can be booked in advance through the Box Office or online when you book your tickets. A voluntary donation at time of pick up would be greatly appreciated for repair and replacement of these devices.

Please note: Assistive Listening Devices are not available for outdoor performances.

The Shaw Festival endeavors to make its facilities scent-free. In the interest of other patrons, we ask that you arrive perfume/cologne-free.

Parking is available at the Festival and Jackie Maxwell Studio Theatres (10 Queen’s Parade) for a fee of $15 per performance. Onsite parking will be very limited due to the Nona Macdonald Stage located in the parking lot. Limited parking for people with disabilities is available for the same fee. Please arrive early as spots are limited. Due to the limited number of spots, we do not offer advanced reservations for parking.

Additional parking is available on the streets (parking is metered) and at Fort George ($). Please be aware of alternate options throughout the town.

Parking for the Royal George Theatre (85 Queen Street) is available, metered and non-metered, on the streets surrounding the theatre. Please allow extra time to find a parking space.

The Shaw is PCI (Payment Card Industry) compliant; our systems protect your credit card and personal data.

Logging into your account is required when booking tickets online because it gives us the ability to track your orders and it prevents the creation of duplicate accounts. Your orders are tracked and placed in your account. If you ever need to access your orders to reprint or exchange tickets, we would be able to do this for you because we keep track of your orders through your account. The Shaw Festival does not store credit cards within our system, for your safety it is required each time a purchase is made.