Duty of Care - Shaw Festival Theatre

Actress on outdoor stage with red dress
Duty of Care
During your visit to the theatre, your well-being is top of mind. To that effect the Shaw Festival is committed to the following health and safety measures:

GREAT NEWS! The Shaw Festival can now open its theatres to 100% capacity

We do ask for your patience, understanding and cooperation as we navigate this new, increased capacity with no physical distancing. Please read on to find out how this impacts you and your ticket purchases.


We always look forward to welcoming you. But please note that with the increased capacity, it is very likely that you will be sitting next to someone else. If you are not comfortable with this, please consider deferring your tickets to such a time that you are. Contact the Box Office as soon as possible and our sales representatives can either have your funds held on account for next season or provide you with a refund.


Thank you for buying tickets to our Fall/Holiday Season. Box Office representatives are in the process of assigning your tickets and will be in touch. A 100% capacity now means you will likely be seated next to someone who is not a member of your party. If this is something you are uneasy with, let our sales representatives know when they contact you regarding seating allocation and we can either hold your funds until next season or provide you with a refund.


Our Box Office representatives are in the process of seating patrons with current ticket purchases. We are rolling out capacity increases and inventory in all three theatres as fast as possible on a performance-by-performance basis. Please check the website regularly or by phone at 1-800-511-7429 for ticket availability.


Proof of double vaccination is required to attend a theatre performance or event along with proof of ID. Masks are also required.

Arrive early! Theatres open at the following times:

• Festival Theatre: 2 hours prior to matinees and  90 minutes prior to evening performances
• Royal George Theatre: 90 minutes prior to all performances
• Jackie Maxwell Studio Theatre: one hour prior to all performances

Getting into the theatres will take longer than usual as we verify proof of vaccination and scan your tickets. Please dress accordingly to keep warm and dry for all weather conditions. It’s Canada after all!


The Shaw Festival has been awarded a Safe travels stamp, which is recognized globally for adopting proper, standardized health and hygiene protocols.

We require – for the safety of other patrons and our artists – that patrons who are unwell stay home and contact the Box Office to reschedule their visit to The Shaw. Exchange fees will be waived for all cases of illness. Please rest assured that the Shaw Festival also has the safety and well-being of its staff and artists at heart and has protocols in place to ensure this. All of our Retail, Front of House, Box Office and Food & Beverage staff will be wearing masks or face shields, as required by the local public health authority.

Kindly ensure we have a valid email address for you on file so that we may communicate with you quickly and efficiently. This includes our pre-show email sent to you prior to your visit which may contain additional useful and important information.

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